FAQ

Here are the questions I get asked most frequently - please have a look at these before making your enquiry.

I'm just a sole trader and do all the tasks here myself, so any time I can save answering calls and messages will mean more time I can spend working on your gear!

How much will it cost to fix my gear?

I won't be able to give an accurate answer until I have inspected/diagnosed it. After that point I'll contact you with an estimate of the repair cost, and contact you again if there is any major change to that estimate before completing the repair.

 

How long will it take to fix my gear?

tl;dr - due to current workload, please expect upto a month before hearing from me after dropping your equipment off.

Full - this is a tricky one. Sometimes, I can repair your item reasonably quickly, ie within 2 weeks. Other times, I have a long queue of items to look at before I can get to yours. And other times, it can be difficult and time consuming to acquire the needed parts to carry out the repair, especially with vintage electronic gear. I will contact you as soon as I have any updates to give.

 

How do I pay for my gear once it's repaired?

Once I've completed a repair for you, you'll be contacted and an invoice will be sent to your email. From there, you can pay online via card or bank transfer. Otherwise, I also accept contactless card or PayID on pickup - I will accept cash payments, but if possible I'd prefer the other options first. Thanks!